Ericsson Invites Job Applications. They are now looking for a Cloud Support Engineer that will provide technical service and support to customers.
In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Expert typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
APPLY NOW: CALL FOR JOB APPLICATIONS AT HMD AFRICA
What you will do:
- Customer Service Request handling
- Provide preemptive solution to stabilize and optimize customer network
- Perform remote and on-site troubleshooting in customer network
- Handling of dedicated support
- Provide regular progress updates in the support system for each assigned support issue.
- Software Update Management (SUM) handling
You will bring:
- Education: Bachelor degree or above in Telecommunication, Computer Science, Computer Networking etc…
- Min years of experience: 6-7 years’ experience on telecom or IT company
- Demonstrated ability on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, DB knowledge, TCP/IP networking concepts and packet analysis, HDS/infrastructure competence.
- Red Hat Openstack Knowledge is a plus
- Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
- Software Defined Networking (SDN) is a plus
- Experience in Cloud Operation based on Openstack and SDN is a plus
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