World vision Opens For Job Recruitment. The company seeks to employ the services of a Global Customer Relationship Management Assistant.
Major Responsibilities
Technical CRM Support (Level 11)
Responsible for supporting all of the services with basic level of expertise (either GC/GPO, GEMS, General Customer Support, MDM (including coding, or any new service assigned to the BSD team) — BSD internal Level 1 support— Responsible for supporting external Level I, and out of scope request attending internal and external clients and securing optimal services are provided.
- Provide basic level support to at all the services or processes.
- Ensure completeness, accuracy and timeliness of transactions processed.
- Performance against defined Key Performance Indicators (Productivity, Effectiveness, Efficiency and Business Output, etc.)
- Creation, maintenance and update of relevant documentation related to the process and tools that support it.
Knowledge/Qualification For The Role
Required Professional Experience
- Good relationship building skill set, both internal and with internal customers
- Experience with ERPs and CRMs or related tools
- Experience with specific processes relevant to WV Operations and NGOs recommended.
- Strong presentation abilities and impact while addressing the customers with service information, reports, and other relevant data.
Required Education, Training, License. Registration, and Certification
- Bachelor’s/College Degree or Technical or University qualification in administration, customer service, industrial engineering, operations, project management, or related field
- 2 years’ experience Or equivalent work experience.
- College degree preferred.
- Technologically savvy
- Good analytical thinking
- Yellow belt certification desired
- Customer Service techniques and protocols
Preferred Knowledge and Qualifications
1. Listening skills and service orientation
2. Decision making skills
3. Communication skills
4. Negotiation techniques
5. Conflict resolution
6. Time management and organizational skills, deadline focused with strong attention to detail and accuracy
7. Self-directed with the ability to work independently, but also to coordinate and consult effectively as part of a team, and escalate when needed
8. Ability to work remotely
9. Customer Service
10. WV processes
11. P2P Process
12. Knowledge of WVI desirable
– Policy and procedure
– Finance knowledge
– System knowledge
– Product knowledge
13. Cross-cultural sensitivity
14. Data management
Work Environment Requirement: The position requires ability and willingness to travel domestically and internationally up to 10% of the time.
