DreamOval Calls For Job Applications. The company is looking for a Technical Support Engineer.
Responsibilities
- Maintain a schedule for all technical maintenance activities required for all services.
- Execute maintenance activities on all services within time and with no or minimal disruption to services.
- Maintain a log of all technical support tickets from customers.
- Resolve all technical issues reported by customers within stipulated SLAs and better as well as make necessary entries into the knowledge base and training.
- Monitor all running applications and associated infrastructure to ensure that they are promptly attended to in line with SLAs.
- Manage all monitoring issue resolutions ensuring that necessary knowledge base and training entries are made when necessary.
- Report on the health of services to department and BUILD team regularly to ensure knowledge of pitfalls in production services influences ongoing development.
- Provide technical support for the onboarding of new customers unto platforms via back office and/or APIs (Inbound).
- Provide quality assurance for outbound API integrations.
- Ensure that all services deployed to production have passed Operational Acceptance Testing.
- Provide root cause analysis on incidents and manage the execution of preventive actions associated.
- Provide support for systems audits and related reports required by external auditors and regulatory agencies.
Qualifications:
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Excellent written and verbal communication skills.
- Excellent Technical writing skills.
- Ability to work under pressure.
- Good project management skills.
- Great interpersonal skills.
- BSc. in Computer Science or a related field like Electrical Engineering or similar. MSc. in Computer Science or a related field is a plus.
- 2+ years experience working in IT operations like systems administration, network administration, NOC and related areas.
- 2+ years experience deploying applications to cloud and/or on-premise environments.
- 2+ years experience working with AWS technologies, Linux, Scripting, Data extraction technologies and programming.
- Working understanding of French is a plus.
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